Student Satisfaction Index of Midwifery Study Program Services

Abstract

In measuring the quality of education, student satisfaction with educational services in higher education is one of the important indicators. This study aimed to measure the level of student satisfaction with various services in the Midwifery Study Program of Magetan, including academic, student, laboratory, reading room, facilities, infrastructure, lecturers, education staff, and management aspects. The research method used was a survey, with a population of 178 students from levels 1, 2, and 3. The survey was conducted from September to October 2023. The research instrument was a questionnaire compiled based on the public service standard guidelines from the Regulation of the Minister of State Apparatus Empowerment and Bureaucratic Reform of Indonesia, which measured the level of student satisfaction with various aspects of services. The data obtained were then analyzed descriptively to determine the level of satisfaction in each service category. The results of the study showed that the majority of students were satisfied with the services provided by the study program. Services in the academic, student affairs, and laboratory fields as a whole received a rating of "very satisfactory". Meanwhile, services related to the reading room, facilities and infrastructure, lecturers, education staff, and management received varying ratings between "satisfactory" and "very satisfactory". This study provides a comprehensive picture of student perceptions of the quality of existing services, as well as identifying areas that have functioned well and areas that still have room for improvement. The results can be used as a reference for study program managers to continue to improve the quality of services in supporting a better education process.
Keywords: student satisfaction; survey; study program services; midwifery